Don’t forget to take out the spaces and add dots when using the email addresses below.
ASM Support – Email: helpdesk @ asm org uk, Urgent Out of Hours Only: 07623 984413 (Pager Service)
Datafreight Support – Tel: 01489 795160, Email: datafreightsupport @ wisetechglobal com
BoxTop Support – Tel: 020 8400 2000, Email: support @ boxtop net
Multifreight Support – Tel: 01473 219953, https://www.multifreight.com/contact/support-centre/
Decartes Support – Tel: 01249 477099, Support Portal: https://servicedesk.descartes.com, Email: servicedesk @ descartes com
CCS-UK Inventory or Messaging Support – Tel: 0845 607 0096, Email: ccshelpdesk @ bt com
MCP 24/7 Functional and Destin8 Support – Tel: 01394 600200, Email: help @ destin8 co uk
CNS Compass Support – Tel:023 8079 9600, Email: helpdesk @ cnsonline net
Pentant Cuslink Support – https://www.descartes.com/customer-success/customer-support-and-training/customer-service-desk
Before calling the Albacore helpdesk have you checked
Before calling the Albacore helpdesk have you tried restarting your PC?
In Outlook, Select File, Select Automatic replies, Click the Send Automatic replies radio button
Enter the period you would like your Auto reply to be turned on by selection “Only Send during this time range:”
Add your Out of office message to people inside your organisation and people outside your organisation and select OK
Our RMM system will try and install updates at 2am daily. If you are logged out over night this process will happen automatically and you will not see this popup. Should you leave yourself logged in it will require you to manually reboot. Selecting yes will install the update straight away. Alternatively you can select no and log off at the end of your working day.
To raise support ticket please complete the details below and submit the request. Please note, support requests submitted in this way are only monitored during normal office hours which are 09:00 – 17:30 Monday to Friday excluding public holidays. Customers with Out of Hours contracts should submit their support request by telephone in the usual way.
Calls to our helpdesk, can be made on 023 8073 7100. The standard service operates from 09:00 – 17:30 Monday to Friday (excluding public holidays). Calls usually go straight through to a first line support engineer.
Our Out-Of-Hours Helpdesk support service is for subscribers only. The number to call is 023 8073 7100 between 1730 and 0900 on workdays all day Saturdays, Sundays and Bank Holidays. We aim to respond to out of hours calls, for subscribing customers within 60 minutes. If you are interested in an Out Of Hours support contract please contact us.
All of our customers are entitled to remote support when needed. We use sophisticated tools to securely access systems, (with your consent of course) in order to bring speedy resolutions to problems.
TeamViewer already installed:
TeamViewer not installed:
How to Do if You Cannot Get the Review System Access Page?
If you are using an older version of TeamViewer, or you previously clicked the Deny button on that page, you might not be able to get the Review System Access page when you launch TeamViewer. When this happens, you can grant the access from the steps below:
How to get TeamViewer working on a TalkTalk users’ PC
Long story short TalkTalk has a system (HomeSafe) to block scammers from connecting to users’ PCs via remote software. You can read more on it here.
Below are two methods of bypassing this which will allow us to connect on via TeamViewer (this applies to ANY connection, anyone else using TeamViewer will also be able to after these steps.
Changing to Google/CloudFlare DNS
The first and quickest way is changing the local DNS on the machine to point to Google or CloudFlare.
Changing the setting in TalkTalk’s ‘My Account’ page
This is the ‘official’ method and TalkTalk would probably prefer you using this… But it’s longer and needs the user to have their My Account details handy.
To turn HomeSafe ON
You’ll have the choice to activate Kids Safe, Homework Time and Virus Alerts. To do this you’ll need to click the ON switch (which will be highlighted green when active). It’s important when switching on Kidsafe and Homework Time that you confirm this setting by clicking the blue save changes button. Please note: it will take a few minutes for your changes to take effect.
To turn HomeSafe OFF
HomeSafe® protects your whole home online over every device connected to your TalkTalk broadband.
To keep you safe online we strongly recommend you keep Homesafe switched on, however, should you need to switch it off for any reason, follow the steps below.
Here is a summary of what each category does.
Kids Safe offers nine categories of websites, allowing you to easily block some or all of them. When you activate Kids Safe, you’ll see prompts to help you decide which categories to block.
Homework Time gives you the option to block sites such as gaming websites that commonly distract your children. The default settings will block the websites between 16:30 hrs and 18:00 hrs or you can set your own time period anytime between Monday to Friday or 7 days a week.
Virus Alerts ensure that every computer or device connected to your TalkTalk broadband can be better protected. This is thanks to the warning system, which lets you know when a website you’re trying to access is infected with a virus and advises you not to continue.
We provide on-site support, with either a 4 or 8 hour response. One of our engineers will visit to fix your problem, be that a broken computer, or printer etc. If we cannot mend the faulty equipment at your office, we will provide a loan until your own equipment is fixed.