Home » Services » Support & Maintenance » IT Support

IT Support

IT support is critical to all businesses, but having an in-house IT department is too costly for many small and medium sized companies. Large companies also need specific expertise and support for certain critical line of business applications. Albacore has nearly 30 years’ experience providing IT support to businesses in the freight and customs industry specifically. Our knowledge and presence in the industry means that we understand the unique deadlines, budgets and time pressures that freight industry businesses face.

We have fantastic relationships with industry software providers to make sure we have the tools and capability to resolve any issues you may experience with any aspect of your IT. Our onsite workstation support includes unlimited parts and labour up to the level of a replacement machine of equivalent specification and a standard 8 business hour onsite response. This means it is in our interest to provide quality equipment and sound consultation to ensure you remain up and running as much as possible.

Your call will be put directly through to our support engineers and they will handle your enquiry through to resolution. In addition to our comprehensive onsite and telephone-only support options we have an option to add out of hours support for urgent and system wide issues. A dedicated Albacore engineer is always available by phone 24/7 so you will never be left without support even on evenings and weekends.