Home » Outages » Notification from Descartes Customer Support

Notification from Descartes Customer Support

Historic - 09:05, 20th August - Unknown

Albacore have received the following notification from Descartes

Notification from Customer Support

EMCS out of Fallback 20/08/2025

Dear Customer,
HMRC have advised the earlier issues affecting EMCS responses have been resolved and the system is now out of fallback.

New messages should process normally but there may be some delays while the backlog of fallback messages is processed

Apologies for any inconvenience caused.

  • CSP connectivity
    CSP connectivity

    To explain what CSP’s do and how Albacore can help, the reader needs to know a little background about the UK customs system. This article aims to clarify terms rather...READ MORE

  • Albacore commission hosted infrastructure upgrade
    Albacore commission hosted infrastructure upgrade

    Albacore have been offering hosted server solutions to freight industry clients for more than 10 years.In 2021, as part of the fourth iteration of hardware refreshes we have undertaken on the hosted server platform, we have added even more resilience and capacity, and...READ MORE

  • ACP (Albacore Customer Portal)
    ACP (Albacore Customer Portal)

    Albacore Customer Portal (ACP) was developed internally by Albacore and was launched in 2017. It is available at no cost to Albacore support customers. ACP provides read only visibility of...READ MORE

  • Making AI Work for Your Business
    Making AI Work for Your Business

    Making the Right Choices When Adopting AI in Your Freight and Logistics Business  Artificial Intelligence (AI) is becoming an increasingly valuable tool for freight and logistics businesses. From reducing administrative workloads to...READ MORE

  • Future-proof your business
    Future-proof your business

    Here are Albacore's top tips for connectivity, efficiency and security improvements that can help your business thrive in the digital age. Start with reliable, modern connectivity A strong Internet connection...READ MORE

  • PS Forwarding Co Ltd: Cloud Transformation Project
    PS Forwarding Co Ltd: Cloud Transformation Project

    Albacore has successfully completed a major cloud transformation project for PS Forwarding Co Ltd, modernising their IT infrastructure and moving the business away from on‑premise servers to a secure, cloud‑first environment.  The project fundamentally...READ MORE

  • Albacore Cloud Suite: Environment, Remote and Protection
    Albacore Cloud Suite: Environment, Remote and Protection

    Albacore has developed a suite of intelligent, secure and reliable products: Albacore Cloud Environment (ACE), Albacore Cloud Remote (ACR) and Albacore Cloud Protection Policies. These offerings combine fully managed Microsoft 365 workspaces, secure remote access...READ MORE