CDS Reporting Form Scheduled Downtime
Due to scheduled maintenance, you will be unable to access the online form to report a problem with the Customs Declaration Service from 8pm on Friday 1 March to 7am on Saturday 2 March.
For urgent enquiries, email cds.operations@hmrc.gov.uk.
You’ll need to give the following information:
- The full identity and type of organisation reporting the problem
- The business name of the agent or agency
- A contact name and number
- An email address to reply to
- The business name of the trader
- The type of problem you’re encountering
- Whether it’s related to imports or exports
- The type of goods involved
- Whether the goods are stuck at the border
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