Home » Outages » CDS Exports Temporary Issue

CDS Exports Temporary Issue

Date: Oct 02 2024

HMRC is aware of some temporary issues when querying the status of a UCR (ILE QUE message), impacting CDS User Interface (also known as Make and Manage an Export Declaration Online) and software connecting to the Customs Inventory Linking Exports API end point. 

 

These issues occur when attempting to query the status of a UCR at DUCR level for all declarations that were submitted before 29 September 2024. An urgent fix is planned for imminent IT delivery. To alleviate this issue as soon as possible, HMRC has prepared temporary guidance for customers.

Please refer to the Customer Support Portal or you can email servicedesk@descartes.com

  • CSP connectivity
    CSP connectivity

    To explain what CSP’s do and how Albacore can help, the reader needs to know a little background about the UK customs system. This article aims to clarify terms rather...READ MORE

  • Albacore commission hosted infrastructure upgrade
    Albacore commission hosted infrastructure upgrade

    Albacore have been offering hosted server solutions to freight industry clients for more than 10 years.In 2021, as part of the fourth iteration of hardware refreshes we have undertaken on the hosted server platform, we have added even more resilience and capacity, and...READ MORE

  • ACP (Albacore Customer Portal)
    ACP (Albacore Customer Portal)

    Albacore Customer Portal (ACP) was developed internally by Albacore and was launched in 2017. It is available at no cost to Albacore support customers. ACP provides read only visibility of...READ MORE

  • BIFA Freight Service Awards 2025
    BIFA Freight Service Awards 2025

    It was a full house this year at The Brewery for the 2025 BIFA Awards. Congratulations to all the finalists, and a special commendation to Speedy Freight, the winner of...READ MORE

  • Support and Maintenance
    Support and Maintenance

    Albacore provide unlimited telephone and on-site support services. Whether you have 2 or 200 users, those users can contact the Albacore helpdesk for technical support of their devices. Our helpdesk...READ MORE

  • Albacore Customer Portal
    Albacore Customer Portal

    What is ACP? Albacore Customer Portal (ACP) was developed internally by Albacore and was launched in 2017. ACP provides read only visibility of the ASM Sequoia inventory screen behind a...READ MORE

  • Hosted Servers
    Hosted Servers

    Albacore have just completed a significant infrastructure upgrade to our hosted server platform so there’s never been a better time to migrate your business! Customers seeking greater stability from their...READ MORE