CCS-UK Planned Downtime

Please be advised that as a part planned system maintenance, CCS-UK Service requires a scheduled system downtime (impacting all services) on Saturday 1st March 2025 starting at 16:00 BST to 22:00 BST (up to 6 Hrs). This outage will impact ALL CCS-UK services during this time.

“The following guidance has been produced by HMRC to ensure that any disruption to UK exports via CCS-UK is kept to a minimum during the CCS-UK planned outage on Saturday 1st March 2025 starting at 16:00 BST to 22:00 BST (up to 6 Hrs).

Wherever possible, and subject to capacity, UK export freight should be delivered to the ITSF/Airline ahead of the outage.

During the CCS-UK outage, UK export freight arriving within the ITSF/Airlines premises should be checked-in as normal.

If the MUCR has not yet been arrived, the ITSF/Airlines can then make use of the Make and Manage a Declaration Online Service (on Gov.UK and also known as the CDS Exports UI) to arrive a MUCR. If clearance is obtained for the MUCR (SOE C) the ITSFs/Airlines can use the “Released by TSO” functionality within their systems to then load and depart the consignment/flight. They will also need to retain a copy of clearance from the Make and Manage a Declaration Online Service for audit purposes.

If the MUCR has already been arrived by another ITSF or DEP operator and has P2P, ITSF/Airlines can use the “Released by TSO” functionality within their systems to then load and depart the consignment/flight. They will also need to retain a copy of clearance from the ITSF/DEP operator who obtained P2P and must check the status of the MUCR using the Make and Manage a Declaration Online Service or their own software once CCS-UK is restored.

ITSF/Airlines should not use the online service to send a departure message. This message will be sent to CDS from their own software once CCS-UK is restored.

In order to avoid potential issues, ITSF/Airlines are advised to ensure that staff working during the outage period have the credentials to access the Make and Manage a Declaration Online Service (MAMEDO) and have tried  to log on ahead of the outage. They should also ensure that senior staff with access to the “Released by TSO” functionality are on site to make use of it and to ensure these guidelines are applied compliantly.“

CCS-UK and HMRC apologises for the short notice and the inconvenience caused, thanks you for your patience.