Home » Marketing » Telenet Global Logistics Ltd: From Frustrated to a Fully Managed IT Solution

Telenet Global Logistics Ltd: From Frustrated to a Fully Managed IT Solution

Date: Jan 01 2024
Telenet Global Logistics Ltd: From Frustrated to a Fully Managed IT Solution

Established for more than 20 years, Telenet Global Logistics provide quality logistical services to a diverse range of clients and industries. 

Albacore have been suppliers to Telenet since 2008. When Telenet moved customs clearance in-house, they approached Albacore to manage and support their solution for them. Our managed CCS‑UK connectivity product was added to that solution in 2012. 

Telenet approached Albacore to provide a quotation for their whole IT solution early in 2023. They were suffering with slow support responses and a lack of insight and urgency from their previous provider. Albacore took over support for their whole system by the end of 2023. 

We have subsequently modernised IT services and added additional security measures to the inherited solution through the introduction of Multi‑Factor Authentication (MFA), and leveraged cloud collaboration facilities. The latest enhancement is the Albacore Customer Portal (ACP), which provides visibility of declarations from any internet‑connected device. 

Albacore provide unlimited telephone and remote support for their employees. Our telephone helpdesk is always there when needed, and our proactive monitoring ensures issues are investigated through automated and engineer‑led actions, often before an issue is noticed. All aspects of IT services to Telenet are provided directly by Albacore, increasing our ability to take ownership of any issues and see them to a conclusion faster. 

“Moving to Albacore has been a breath of fresh air and has saved us so much time. The guys know our industry and are all knowledgeable. Problems used to rumble on for weeks and even months, but Albacore just get straight on it and get things sorted for us. They have a really easy booking form for the Sequoia upgrades, which is really helpful for us.” 

Telenet Global Logistics Ltd
Barry Smart

  • CSP connectivity
    CSP connectivity

    To explain what CSP’s do and how Albacore can help, the reader needs to know a little background about the UK customs system. This article aims to clarify terms rather...READ MORE

  • Albacore commission hosted infrastructure upgrade
    Albacore commission hosted infrastructure upgrade

    Albacore have been offering hosted server solutions to freight industry clients for more than 10 years.In 2021, as part of the fourth iteration of hardware refreshes we have undertaken on the hosted server platform, we have added even more resilience and capacity, and...READ MORE

  • ACP (Albacore Customer Portal)
    ACP (Albacore Customer Portal)

    Albacore Customer Portal (ACP) was developed internally by Albacore and was launched in 2017. It is available at no cost to Albacore support customers. ACP provides read only visibility of...READ MORE

  • Making AI Work for Your Business
    Making AI Work for Your Business

    Making the Right Choices When Adopting AI in Your Freight and Logistics Business  Artificial Intelligence (AI) is becoming an increasingly valuable tool for freight and logistics businesses. From reducing administrative workloads to...READ MORE

  • Future-proof your business
    Future-proof your business

    Here are Albacore's top tips for connectivity, efficiency and security improvements that can help your business thrive in the digital age. Start with reliable, modern connectivity A strong Internet connection...READ MORE

  • PS Forwarding Co Ltd: Cloud Transformation Project
    PS Forwarding Co Ltd: Cloud Transformation Project

    Albacore has successfully completed a major cloud transformation project for PS Forwarding Co Ltd, modernising their IT infrastructure and moving the business away from on‑premise servers to a secure, cloud‑first environment.  The project fundamentally...READ MORE

  • Albacore Cloud Suite: Environment, Remote and Protection
    Albacore Cloud Suite: Environment, Remote and Protection

    Albacore has developed a suite of intelligent, secure and reliable products: Albacore Cloud Environment (ACE), Albacore Cloud Remote (ACR) and Albacore Cloud Protection Policies. These offerings combine fully managed Microsoft 365 workspaces, secure remote access...READ MORE