Grow your business with Albacore

Albacore support more than 300 freight industry businesses large and small. Many of our customers have been with us since their formation and others have grown their organisations significantly with us. IT solutions are of course critically important to all freight businesses and remain a complex and specialist area, requiring careful management and constant monitoring. By outsourcing this key aspect of the business to Albacore, our customers ensure they can focus on growing their business. There is of course a cost to Albacore’s services, but that cost is insignificant when weighed up against the cost of internally managing IT systems. 

A business owner has many priorities, the most important of which is winning new business and providing excellent customer service. Employees may be willing to assist colleagues with support issues and administer systems for the company, but those employees lack the knowledge and training to complete this role effectively. They may gain access to sensitive or privileged information, they need holidays that take them out of the business, and most importantly this work detracts from their day job. At best, an amateur inhouse approach leads to poorly configured systems that don’t perform optimally. At worst, it leads to security vulnerabilities and data loss that can lead to the failure of the enterprise. Should that employee leave the business they will take their expertise with them, creating a knowledge gap that is impossible to fill. With Albacore managing IT services, our customers can rely on our dedicated expert team. We maintain documentation on all customer systems to ensure our team can offer continuity of support all year round.  

Albacore’s solutions are designed to scale with our customers. Our hosted servers in particular are hugely scalable – we have the server resource to keep pace with rapid business growth and provide flexibility to a deployment with minimal capital outlay. 

Innovation, evolution and consultation around IT systems is also a key benefit of the adoption of Albacore services. Not only does our support team take ownership of user support, we manage the employee starter and leaver processes, and ensure user and company data is preserved and backed up in line with customer requirements. We advise and consult with our customers on potential enhancements to their systems as part of our inclusive support packages. As an established technology services provider, we are always reading around the topic of IT to develop, secure, and enhance our offerings. We complete R&D projects to develop new products and solutions that protect our customers, help them to communicate better, or make their business more efficient. Part of our wraparound support includes routine updates to supported devices. These range from Windows updates on a PC to firmware updates for the remote management component of a server. We schedule and complete background tasks that many IT providers do not undertake, and enthusiastic amateurs would never have thought about. 

Our extensive network of industry associates and affiliations also helps Albacore maintain our status as the leading provider of IT services to freight industry clients. We attend weekly meetings along with all the major freight software providers to ensure we have the inside track on HMRC and industry developments. 

Call us now on 02380 737100 or complete our contact form to arrange a free evaluation of your IT system and let us show you how can grow your business with Albacore.