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Alvis and Peach planned downtime

Date: Mar 15 2012

Planned system downtimes affecting import clearances via ALVS and PEACH

Here are further updates of planned maintenance work on the ALVS/CHIEF/Government Gateway/PEACH systems:

Saturday 17 March 2012
Due to essential maintenance work PEACH users will experience a very brief interruption of service (approximately 30 seconds) between 1330-1400hrs. Any users accessing the system during this brief downtime will be logged off, but will be able to log in again immediately.

Monday 19 March 2012
Due to essential maintenance work the document upload function within PEACH will be impacted between 1900-2200hrs. Users will still be able to access PEACH but may experience slower system performance during this period, and will be required to submit the required documentation to FERA after the work has been completed.
Manual handling procedures will not be in place. Where possible importers or their agents should aim to make entries either side of this downtime.

Sunday 25 March 2012
Due to essential maintenance work, and to allow the system clock to be reset to BST, CHIEF will be unavailable for a two-hour period between 0000hrs (GMT) and 0300hrs (BST). PEACH will be unaffected but electronic clearances will not take place for the duration of this downtime.
Due to the length of this downtime manual handling procedures will not be in place. Where possible importers or their agents should aim to make entries either side of this downtime.

Tuesday 27 March 2012
Due to essential maintenance work the FERA eDOMERO system will be unavailable for a two-hour period between 1200-1400hrs. PEACH will be unaffected but electronic clearances will not take place for the duration of this downtime.
Due to the length of this downtime manual handling procedures will not be in place. Where possible importers or their agents should aim to make entries either side of this downtime.

Sunday 8 April 2012
Due to essential maintenance work on the Government Gateway the PEACH system will be unavailable for a four-hour period between 1200-1600hrs.

Due to the length of this downtime manual handling procedures will not be in place. Where possible importers or their agents should aim to make entries either side of this downtime.

As far as possible the front page of PEACH will be kept updated to notify all users of these planned downtimes and will hold current information on sudden or emergency issues causing downtime to the systems.

http://www.ehmipeach.defra.gov.uk

In addition we use the ‘Alerts online’ system to send text messages, especially for unforeseen incidents, to those importers and agents who are registered for this service. If any recipient of this email wishes to register for the Alerts Online service please visit their website:

http://www.alertsonline.net/default.aspx

Whenever we are notified of planned downtime, the expectation is that the work will proceed as planned. It is sometimes the case, however, that for operational reasons the timing of the downtime is changed or the work postponed. When these timings are amended, we will do our best to advise users as soon as practical.

There will also be occasions where downtime is caused by faults to or emergency work needed on any of the various parts that contribute to the PEACH and ALVS systems. We try to provide up to date information on such issues on the front page of PEACH, however if users are experiencing issues with the system please do contact the PEACH helpdesk.

Best regards,

PEACH and FERA Helpdesk teams.

PEACH Helpdesk – (0845) 607 3224. Open 0600-2200 Monday to Friday, 0800-1800 weekends and Bank Holidays

FERA Imports Helpdesk – (0844) 248 0071. Open 24 hours