Facilities Managed IT solutions for business

Albacore have been providing specialist IT solutions for businesses since we were established in 1992. Based at our HQ in Southampton, our team of specialist engineers service our customers all over the UK.

We use state-of-the-art on-line diagnostic and remote control software to troubleshoot problems and bring the fastest possible resolution to problems. Should on-site assistance be required, we offer a 4 hour on-site response. Our mission is not to just look at problems but to provide the fastest possible fix so that you can get back to work.

We also design IT solutions incorporating servers, networking, PC’s, MACs and software to meet every business need.

What we do

  • – Installation & Support
  • – Servers / Workstations
  • – Networking / Communications
  • – Office 365, Azure & Skype
  • – Hosted Servers, Apps & Mail
  • – Nationwide Coverage
  • – UK Helpdesk
  • – Remote + On-site Support
  • – 24/7 Coverage

CDS Update

03 Apr 2018

HMRC is phasing in the new Customs Declaration Service (CDS) from August this year to replace the current CHIEF system. CHIEF is one of the world’s...



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On 19/4, Belgian Customs will shut down its
national Transit system (NCTS) for a major update. No communication is possible
with the Belgian NCTS on that day.

Destin8 Scheduled Downtime: Wed 18/4 at 0600 for up to 1 hour. This is to facilitate the implementation of Destin8 Release 4.21.0.

CHIEF ISSUES RESOLVED - HRMC have advised all issues are now resolved & normal service is resumed. HRMC apologise for inconvenience.

Issues with CHIEF: Please note there are currently issues with the CHIEF system - they are working on it & will advise update shortly.

NCTS Update-The Help Desk have advised that they have been monitoring the system following the disruption last week. Their investigation is ongoing. With an intermittent service and no imminent restoration of the system,Business Continuity Procedures (Fall-back) remains in place.

Albacore, 26 years young today! Happy Birthday to us!

CNS Scheduled Downtime: Sun 25/3 1800 - 1930 hrs. HMRC apologies for the inconvenience.

CNS SMTP / Email Maintenance - Tues 20/3 1200-1300 hrs. There will be a brief disruption to services.

Albacore launch new website. The site has been designed to be simple to navigate & to provide fast access to our contact as well as the ‘Remote Support’ download https://t.co/v2pAKtRym9

CHIEF Downtime amendment to the previously published timing. Please note that due to additional essential work on the CHIEF infrastructure, the service will be now be unavailable on Sunday 25th March between 18.00 and 19.30. This is a change back to the original time stated.