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.UK domains

Renewals

All domains are renewed on an annual basis, We will send out invoices 60 days prior to your domain name expiring. We will send the invoice to the email address on the account, and it is the registrants responsibility to make sure their contact details are up to date. If you do not wish to renew a domain please make sure you contact us a minimum of 35 days before your domain expires. Unless requests to the contrary are received, all domains are renewed automatically approximately 30 days before the domain name expires.

If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services we provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still want to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. Albacore will not guarantee the renewal of a domain name after this happens.

Complaints and escalation procedure related to .UK domain names

Contact Albacore by telephone on 023 8073 7100 or outside of office hours please email us at aslsupport @ albacore.co.uk. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc..), please contact us at 023 8073 7100 or email us at aslsupport @ albacore.co.uk with as much detail about the abuse as possible. We will investigate your complaint immediately.

Here at Albacore Systems Limited we try to offer the best possible service. If you wish to make a complaint about a service you have received, please submit an email to us at aslsupport @ albacore.co.uk or call 023 8073 7100. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

Click here for Nominet T&C’s related to .UK domain names.